Once you find the ideal customer relationship management (CRM) tool, training is essential. In fact, the way you train your team to use the platform can make or break your experience. By being patient ...

Certification programs for administrators and developers go back to the days when the mainframe was young, so it’s not surprising to see these courses and tests showing up for CRM systems now. It’s a ...

Offered through VUE testing centers, the new certifications include examinations for specialists in both design and implementation of multimedia contact centers, proactive contact solutions and ...

Dealertrack Technologies announced this week that its customer relationship management tool’s interface has received certification from Reynolds and Reynolds. The system, Dealertrack CRM, received ...