Training an entire team on communication skills is a special opportunity to make a tangible impact. Trouble is, it’s hard to get all team members in the same room at the same time with a communication ...

Training in interpersonal communication skills and conflict resolution strategies typically involves role-playing exercises to help participants practice the behavior needed to resolve problems. When ...

A call center worker snaps at an angry customer. A frustrated employee takes their story to social media. A marketing team wastes a day going in circles with confusing emails. A retail worker offends ...

Wendy Levinson ( [email protected]) is the Sir John and Lady Eaton Professor and Chair of the Department of Medicine at the University of Toronto, in Ontario. Cara S. Lesser is the director of ...

Techniques of structured communication training, integrating Guerney's conjugal therapy model and Carkhuff's systematic facilitative training, are described in detail. This method offers a concise and ...

A New Quality Standard: The Integration of Psychosocial Care Into Routine Cancer Care Extensive literature review including meta-analyses of trials, conceptual models, techniques, and potential ...

Communicating with families is a core skill for neonatal clinicians, yet formal communication training rarely occurs. This study examined the impact of an intensive interprofessional communication ...

A New Quality Standard: The Integration of Psychosocial Care Into Routine Cancer Care Extensive literature review including meta-analyses of trials, conceptual models, techniques, and potential ...