Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

Access to affordable medication is becoming an increasingly urgent issue across the nation. Millions of Americans live far ...

Half of consumers are concerned that AI will impede their ability to connect to a human, according to Qualtrics XM Institute.

Consumer advisor Clark Howard warns that the increasing use of AI voices in customer service could harm consumer trust.

A Jetstar customer has claimed he was told he needed to pay a $60 fine or would be forced to miss his flight - despite pointing out a huge problem with the charge.

As a founder and CEO of multiple companies, I’ve learned firsthand that the most effective leaders are those who prioritize the customer experience. Far from being a mere formality, customer support ...

The post Customer Was Unhappy That Some Of Their Furniture Hadn’t Arrived Yet, And This Manager Had A Hard Time Keeping His ...