In an era where data is everything, understanding the intricacies of customer analytics is essential for businesses looking to stay ahead of the competition. The ability to dissect and use customer ...

Lee Davis is a tech analyst who has been covering the document imaging industry for over five years. Currently, Lee is the Associate Director of Software and Scanners at Keypoint Intelligence, where ...

Interaction analytics, enhanced by AI, evolves from a contact center tool to an enterprise asset, capturing insights from multichannel interactions. This enables companies to refine service, ...

Overview Analytics is transforming industries worldwide by turning raw data into actionable insights. From optimizing ...

The voice of the customer (VoC) has long been a crucial determinant of business success. As companies focus more on customer experience, understanding the customer's voice becomes paramount. This is ...

AI-powered insights. AI-driven predictive analytics allows marketers to forecast future customer behaviors and trends with greater accuracy. Real-time adaptability. By using real-time data and AI, ...

Overview: In 2025, data analytics tools blend AI, cloud, and automation for real-time insights and smarter decisions.Tableau, ...

The recently published 2025 Sales Analytics Emotional Footprint report from global IT research and advisory firm Info-Tech ...

Adobe is warning its Analytics customers that an ingestion bug caused data from some organizations to appear in the analytics ...

Growth in the Big Data Analytics in Telecom Market is driven by telecom operators' need for real-time analytics to enhance network efficiency and customer experience. The European Commission’s Digital ...