HP has opened its own service, support and product store in London. It’s called the HP Total Care Center (sic) and that’s something you should know before we begin this tale. HP will not be pleased to ...

When it’s time to factory reset a computer, you’ve probably exhausted all your other reboot and repair options. After all, performing on a full-on factory reset isn’t exactly fun, but sometimes it’s ...

is an editor overseeing The Verge’s product reviews and service journalism programs. Dan has covered the technology world for over a decade at The Verge. Over the past few years, I’ve had the ...