When employees are consumed by day-to-day tasks, work can feel routine and unfulfilling—lowering motivation, performance and, potentially, retention and revenue.

As we implement new AI tools in operations and customer service, I’ve noticed that some of my team members seem reluctant to accept the changes that are coming down." ...

Workers are calling for support to adapt to the adoption of artificial intelligence, with most saying they have not been offered training despite its increasing use. The Australian Services Union says ...