Here’s an idea: Call your own company’s phone line to see how it’s answered. Have a live online chat with your competition and your own company during the workday. Send an email requesting more ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Quick customer service training quiz question: When is it OK to yell at a customer? How about never—does never sound about right to you? What if the customer is a baby? A toddler? No, I don't think ...

Where do you fall on the customer service rage curve? Compare your answers with research from Customer Care Measurement and Consulting.

PHOTOS: Uhuru visits Raila's grave The day Raila Odinga fell sick a month to elections Like Mandela, Raila Odinga was buried by his enemies Ruto honours Raila with Kenya's highest award for his ...

I lost my credit card yesterday and had a very telling experience on the phone with American Express trying to get it replaced. After I gave them various pieces of information, the customer service ...

When shopping search engine Lyst began recruiting experts for its Sneaker Intelligence Unit, it created a 16-question game instead of a traditional job listing. In one week, the page saw 24,000 ...

Building connections with consumers is one of retail’s most enduring challenges, and highly tactile brands faced extra difficulty when the pandemic limited traditional in-person efforts. Madison Reed ...

The Sh8.1 trillion (USD 62.1 billion) rare earth deposits at Mrima Hills, Kwale County, have once again attracted the interest of another investor seeking a slice of the project. Inflation rate drops ...