Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. Within the last five years, Google searches for "remote ...

Are you using an old Windows computer? Or is your Windows computer out of warranty? If so, you need genuine websites that will help you if you face any issues with your computer. The chances of errors ...

Better Business Bureau president and CEO Randy Hutchinson gives consumers tips on how to avoid scams and protect assets.

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

Technical support could be a great career choice for someone who likes problem-solving, working with their hands and tinkering, and helping people to resolve technical issues with laboratory equipment ...

Forbes contributors publish independent expert analyses and insights. Jack Kelly covers career growth, job market and workplace trends. Customer service workers have a challenging and mostly thankless ...

Cars tend to break down over time. Components get old and worn out, and things can quickly turn sour without yearly maintenance. However, on a rare occasion, something unexpected may happen. Like with ...