Big Data and Analytics Cloud AWS Boosts AI for Connect Contact Center Product Amazon Connect initially disrupted with a pay-per-use price model but is now flexing its artificial intelligence muscles.

Amazon Connect is another example of how AWS is moving up the cloud food chain after gaining a dominant position in infrastructure as a service.

Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end customer experience, the company announced at its ongoing annual re:Invent ...

Amazon Web Services (AWS) just released Amazon Connect — its "simple, scalable and reliable service" for running call centers. The service uses automatic speech recognition and artificial intelligence ...