Your engineering team ships weekly, but pricing changes take months. The gap stems from structural issues and reflects how ...

The required changes to create greater value through new services operating models goes far beyond just the addition of technology and changing roles and responsibilities.

An example of a health initiative that created a sustainable and scalable model is Aravind Eye Hospitals, which was founded in 1976 with a mission to “eliminate needless blindness.” At the time, an ...

CIO Irvin Bishop says the new model ensures that the company either wins, learns, or fails fast on its digital investments – but never loses.

Take financial processes, for example. With cloud services being consumed under an operating expenditure model, traditional budgeting methods would have to evolve to keep cloud costs in check.

For example, no matter what SaaS solutions are implemented, companies used to an on premises delivery model will find that SaaS introduces a partially sourced delivery model in which control over ...