Your engineering team ships weekly, but pricing changes take months. The gap stems from structural issues and reflects how ...

The required changes to create greater value through new services operating models goes far beyond just the addition of technology and changing roles and responsibilities.

CIO Irvin Bishop says the new model ensures that the company either wins, learns, or fails fast on its digital investments – but never loses.

Operating Model Digital Transformation (DX) is the ability to make business operations more responsive and effective by leveraging digitally connected products/services, assets, people, and ...

Take financial processes, for example. With cloud services being consumed under an operating expenditure model, traditional budgeting methods would have to evolve to keep cloud costs in check.

One example of the product operating model in action is in our Personal Care Services line, which helps people with non-clinical daily living tasks. These services are delivered primarily by small ...