Although companies originally invested in call center technology to provide multi-channel communications to improve the customer experience, it has actually dramatically deteriorated the customer ...

Platforms are what make the technology world go 'round. Great platforms create value for technologists everywhere -- be it a technology-specific platform like what Google has newly open-sourced ...

The most effective enterprise technology platforms streamline operations, drive innovation, and enable scalability while managing costs and risk. They help improve the overall productivity of ...

Accelerate engineer productivity and experience with modern platform, tooling, infrastructure, and applications. In association withJPMorgan Chase & Co. Software engineers and their ability to ...

The ChatGPT maker moves beyond tech to talent, introducing certifications and a hiring hub as enterprises grapple with a ...

Cybersecurity platform requirements Given this market omission, my esteemed colleague Doug Cahill and I came up with a short list of “must have” platform requirements.” In our view, a security ...

For technologists and founders, this is the time to focus on innovation and take the right strategic approach to build technology that offers not only a solution to a problem but also actual ...