From monologues to dialogues, AI enables businesses to shift customer experience toward real-time intent, context, and conversational engagement.

Influence matters more than authority. Great leaders earn trust, connect goals and align teams without formal power. From ...

Agentic AI adoption is surging in sales and marketing. But only data-mature organizations will reap the rewards.

At INBOUND 2025, HubSpot rolled out 200+ updates including Data Hub, AI CPQ, Breeze Agents and “The Loop” playbook for ...

Zoom's global digital customer experience head on integrated bots, AI-assisted voice and agent-grade tools. AI-first support: Zoom is shifting from phone-centric support to AI-assisted voice and chat ...

Byron Sharp’s book How Brands Grow has been one of the most influential texts in marketing this century. Its argument, backed ...

Customers don’t see backend problems — but they feel them. Here’s how dedicated IPs reduce hidden CX friction.

LivePerson partners with AWS to create a unified platform for managing voice and digital customer interactions through ...

AI starts with the right foundation. If your AI strategy is falling short, the issue may not be your tools; it might be your ...

With 30% of budgets headed to digital ads, marketers must prove ROI while balancing martech, labor and agency spend.

Framer raises $100 million Series D at $2 billion valuation. Enterprise adoption grows. Business customers are now Framer's fastest-growing segmen ...