As retailers enter 2026, unified platforms, agentic AI, and automation are changing e-commerce operations, affecting ...

Online retailers are increasingly being targeted by money laundering schemes, as criminal networks exploit refunds, ...

Retailers are bracing for a predicted post-holiday surge in returns as customer service teams and back-office operations face mounting pressure from fraud, refund abuse, and rising costs. Nimble’s ...

Package thieves snatched US$12 billion in goods this year, according to a report released Tuesday by Security.org. Based on a survey of 11,000 adults in 50 states, the report also noted that ...

As consumers continue to explore virtual shopping in the metaverse, two companies forge the path for shoppers with platforms that make e-commerce more inviting by bringing 3D virtual showrooms and ...

Walmart and OpenAI’s October partnership could be the most significant shift in e-commerce since the “Buy Now” button. By integrating ChatGPT, Walmart is collapsing the shopping funnel. No search bar.

Deepfake fraud is rapidly emerging as one of the most dangerous cyberthreats, eroding consumer trust in biometric authentication. AI-generated attacks manipulate Face ID and voice authentication to ...

Packaging is more than a product vessel. It serves as a strategic tool for storytelling, trust-building, and delivering immersive brand experiences. Retailers and brands that leverage packaging as a ...

As retailers continue to explore how artificial intelligence (AI) can improve their business, agentic AI represents a seismic shift. Agentic AI is autonomous intelligence that can learn and act ...

Retail giant Walmart is going all in on developing its own generative artificial intelligence GPT-4 platform to drive sales and boost customer experience (CX). This announcement puts Walmart on stage ...

An e-commerce customer service support company is predicting a 45% increase in customer returns following Christmas, a development that will tax many retailers’ support systems and erode their holiday ...

Unlike most of the world, an online retail business never sleeps, which means that the systems powering an online retailer’s critical operations can never sleep either. If the organization wants to ...