Overview Personalized messages help build trust and improve customer engagement.Quick, professional responses can turn casual chats into long-term business oppo ...

Building customer trust in 2025 means more than just meeting government rules or patching up security holes—now it’s about ...

In an age of social distancing, customer service may be the biggest challenge for companies seeking to create warm, fuzzy, ...

Alan Ranger is the VP of Marketing at NiCE Cognigy, a global leader in AI-first customer service automation. Agentic AI is ...

I've found that what clients value most in their service providers are habits—practical, everyday behaviors that build trust ...

DoorDash is expanding its offerings, adding restaurant reservations and robot deliveries in some U.S. markets.

FYI — deals move *fast*. We’ll do our best to keep this post and imagery as up-to-date as possible, but we can’t catch ...

What if you aren’t good at remembering things? Lee has an excellent suggestion. “After a meeting or casual chat, jot down one ...

Newsrooms everywhere are grappling with the opportunities and risks of using generative AI tools. The Poynter Institute aims to support journalists in using these tools ethically and responsibly, in ...

Today, we face a new world of instant and endless adventure when we explore the internet. The landscape of the internet is changing at unprecedented rates and we have more access to information than ...