What if you aren’t good at remembering things? Lee has an excellent suggestion. “After a meeting or casual chat, jot down one ...

The first wave of conversational AI focused on efficiency. It was about cutting call centre costs, reducing queues, and answering FAQs. But that was only the beginning.

Build SEO strategies around real customer behavior, not just keywords. When you understand why people search, your content ...

New research shows that entrepreneurs who test their ideas with a small, focused group of potential customers are more likely ...

Customer communications have always balanced efficiency and empathy. Earlier tools leaned too far toward efficiency and left ...

Great demos require empathy, practice, and competitive clarity. See how to turn presentations into powerful growth assets.

However, CFOs feel great about their own prospects. A total of 90% say they are more optimistic now about their company’s ...

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Crime rings are hiring accomplices to steal replacement debit cards from mailboxes or pick up old debit cards from homes as ...

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Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to ...