Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to deliver what executives described as a “conversation-first, agent-first” ...

According to the FBI, hackers used social engineering tactics - including a new type of phishing attack - to gain access to Salesforce accounts. Here's how.

The Scattered Lapsus$ Hunters gang, which says it has stolen data from the Salesforce instances of dozens of international companies in recent months, upped its extortion game today by listing their ...

A legal firm is investigating a potential class action against Qantas after hackers threatened to release private data from their customer database.

Automotive giant Stellantis becomes latest victim of widespread Salesforce breaches affecting companies like Google, Cisco and Adidas this year.

And yet, platform dependency isn’t binary — it exists on a spectrum.

We've updated our page on Agentforce with details on new vibe coding tools and agents. The post Salesforce Agentforce: What you need to know appeared first on MarTech.

AI-enabled enhancements extract intelligence from unstructured voice data; create centralized repository for meeting conversations.

Infosys (NSE: INFY) (BSE: INFY) (NYSE: INFY), a global leader in next-generation digital services and consulting, today announced a comprehensive suite of solutions – the Infosys Customer Experience ...

As part of his initial data strategy, Fleites created a modern data lake in the Amazon Web Services (AWS) cloud and developed the first use cases for machine learning.

Some leaders used AI as an organizational tool, while others sought out coaching on public speaking or navigating hard conversations.

UiPath used its Fusion 25 stage to shift automation from one-off tasks to orchestrated systems. New tools for documents and testing, plus pre-built industry solutions, frame its case for agentic ...