Guidance on the issues that in-house counsel should consider when helping their organizations prepare for and manage a crisis ...

Incident response isn’t just about restoring service as quickly as possible—it’s about embedding lessons learned into the ...

You've worked hard to put your lead management process in place. You have defined your waterfall and you have a well-running execution model for how to treat leads as they stream through the system.

Software development chaos stems less from flawed processes & more from a lack of visibility into priorities, dependencies, ...

We list the best ITSM tools, to make it simple and easy to better manage your IT assets. Not every company wants or needs an ITSM tool — in fact, if you’ve got less than a hundred employees, very ...

Companies must pay as much attention to the hard side of change management as they do to the soft aspects. By rigorously focusing on four critical elements, they can stack the odds in favor of success ...

How to go from a few teams to hundreds by Darrell Rigby, Jeff Sutherland and Andy Noble By now most business leaders are familiar with agile innovation teams. These small, entrepreneurial groups are ...

Ebony Howard is a certified public accountant and a QuickBooks ProAdvisor tax expert. She has been in the accounting, audit, and tax profession for more than 13 years, working with individuals and a ...

David Harper is the CEO and founder of Bionic Turtle. He is also a published author with a popular YouTube channel on expert finance topics. Jiwon Ma is a fact checker and research analyst with a ...