As companies chase efficiency, it's no surprise that today's customer service call is more likely to be answered by a bot than by the much-maligned, outsourced operators of the past. Executives ...

I scanned the privacy policies and reports for the top AI chatbots and found that just one doesn’t share your data with advertisers or use it for training purposes. For now, anyway. I review privacy ...

Pepkor Lifestyle has notified customers that their cellphone numbers were part of a data breach at SMS marketing company Mobiz. The retail brands under Pepkor Lifestyle include Incredible, HiFi Corp, ...

This guide was reviewed by a Business News Daily editor to ensure it provides comprehensive and accurate information to aid your buying decision. Modern businesses run on data. Companies regularly ...

A better way to drive growth and profitability by Scott Magids, Alan Zorfas and Daniel Leemon When companies connect with customers’ emotions, the payoff can be huge. Consider these examples: After a ...

The internet represents a fundamental shift in how Americans connect with one another, gather information and conduct their day-to-day lives. For more than 20 years, Pew Research Center has documented ...