Dell’s tech support wants to be able to call you before a problem strikes your PC or tablet. The company is launching a new ProSupport Plus support package to monitor remotely the health of key ...

Having an unknown individual take over your computer and make changes to your system is traditionally the preserve of hackers. But no more — Dell is launching a service for its customers that will do ...

Dell made a reputation for themselves as a result of their high quality products but more importantly perhaps, their top-notch customer service. Unfortunately that may be changing, which might explain ...

The dramatic decrease, Mike George, vice president of Dell's U.S. consumer group, told the Louisiana legislators, is due to a combination of consumer awareness, increased use of security software, and ...

Gripe Line readers share insight on Dell tech support and why you're bound for endless frustration when your call lands offshore When I posted “In defense of Dell’s customer service” last week, I ...

Dell is hoping to stanch criticism of its tech support program with a service that lets technicians remotely troubleshoot balky PCs over a high-speed Internet connection. All U.S. Dell customers under ...